Privacy Policy

01 Information we collect

• Account details: name, mobile number, email, city, profile photo
• Pet information: name, species, breed, age, photos, health records you upload
• Service data: vet appointments, grooming and trainer bookings, store orders, membership status
• Payment references from Razorpay (we do not store card or UPI credentials)
• Device tokens for push notifications (when enabled)
• Location data when you grant permission (for nearby services and play dates)

02 How we use your data

• Create and manage your account
• Process bookings, orders, and payments
• Connect you with vets, groomers, trainers, and other pet owners (Play Dates)
• Send service updates, appointment reminders, and notifications
• Improve app performance, security, and user experience
• Comply with legal obligations and respond to support requests

03 Data sharing

We do not sell your personal data. We may share information with:

• Service partners (vets, groomers, trainers) to fulfil your bookings
• Payment processor Razorpay to complete transactions
• Cloud hosting and analytics providers under strict confidentiality
• Law enforcement when required by applicable law

04 Data security

• Encrypted connections (HTTPS/TLS) for all API communication
• Secure authentication and access controls
• Health records stored privately with signed, time-limited download links
• Rate limiting and monitoring to prevent abuse

05 Data retention

We retain your data while your account is active and as needed to provide services, resolve disputes, and meet legal requirements. You may request account deletion by contacting us.

06 Your rights

• Access and update your profile in the app
• Request correction or deletion of your account data
• Opt out of non-essential notifications in app settings
• Contact us for any privacy-related questions

07 Children

TailMates is intended for users aged 18 and above. We do not knowingly collect data from minors. See our Child Safety Standards for more information.

08 Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated date. Continued use of the app after changes constitutes acceptance.